International Journal of Hospitality and Tourism Studies

Related Articles ( customer perception )

The Impact of Services Provided to PwDs on Customer Perceptions of Service Quality in the Hotel Business: The Influence of Gender and Educational Status with or without Disability

Claudia Miakimeni Pumpuni

When PwDs engage with the persons who do not have disabilities; both parties experience a considerable level of stress. While relating to PwDs, subjects with no disability have higher emotional distress and physiological arousal, less verbal behavior variability, less motoric activity, and dismiss connections ...

Full Article

CUSTOMER PERCEPTION ON SERVICE QUALITY IN THE HOSPITALITY SECTOR WITH A FOCUS ON HOTELS IN ABEOKUTA, NIGERIA

Muideen Adejare ISIAKA , Oluyemi Theophilus ADEOSUN , Oladapo Michael SANNI , Rukayat Kikelomo ISIAKA

The hotel industry is largely dependent on service quality and customer satisfaction for continuous and efficient growth. The main aim of this research is to determine how perceptions of service quality have influenced hotels' operations in determining customer loyalty and satisfaction. To this end, ...

Full Article

Please Wait ...